Terms and Conditions

General

All orders are accepted by Yvonne’s Cumberland are subject to these terms and conditions of sale, which supersede any previous terms and conditions. All descriptions and illustrations contained in this website are only intended to give a general idea of the products, specifications may vary slightly.

Orders can be sent by fax, by telephone, by post or via the order form on this website. All items subject to availability.

Delivery

Orders will usually be despatched within 24 hours of receipt, however please allow up to 7 days for delivery. If you require express delivery please request via email and we will endeavour to ensure this takes place – please note this will incur extra cost to you.

Parcels will require a signature on delivery, our couriers only deliver during working hours so if you cannot be available to accept a parcel, please provide an alternative delivery address. The delivery charge is set at £5.50 for orders of up 3 jars for delivery in UK mainland addresses (with the exception of Northern Ireland, Isle of Man, Highlands and Islands of Scotland and any other UK non mainland destinations). Second class signed for. For larger orders, please call to discuss.

Any claims for non delivery, shortages or breakages must be made within two days of delivery.

Returns

Please contact us within 2 days of your purchase .We will accept any goods returned unopened and undamaged for a full refund once the item has been received. Any returns are at your own expense.

Faults

In the unlikely event that you have a fault with any of our products please contact the office on 07863983446 immediately. Retain the jar or item and make a note of the batch number – all our products are handmade and may differ slightly in each batch.

Payment

Payment is by cheque or credit card with order by post or web site and by cash in person. Cheques are subject to clearance before delivery. We reserve the right to charge for bank charges on cheques which are represented. We reserve the right to refuse any credit card transactions.
Privacy Policy
We will not divulge any information received to any third party. We are registered with the Data Protection Agency under the Data Protection Act of 1998, with which we are fully compliant.